Hi we want to insure that your experience with Gemlet is filled with love and kindness. You can contact us at cs@gemlet.com.
Frequently Asked Questions:
1. Is there a tracking number for my order?
All smaller item orders such as bracelets, necklaces and rings are sent untracked by default. However you can select the shipped tracking option for an additional $10. All larger items such as jewelry dishes are sent tracked, you do not need to pay any additional fees.
2. Will the jewelry tarnish over time?
Over a couple years the jewelry may tarnish, this process will be expedited if our pieces are not handled with proper care. Any prolonged exposure to water, harmful chemicals, or sweat will damage the pieces. It is strongly recommended to take off all pieces before showering, exercising, swimming, or washing. Avoid contact with perfume, or put on perfume first before putting on any Gemlet pieces.
3. What is your refund policy?
We will issue store credit/exchanges if contacted within 14 days of delivery.
The item must be shipped back in original condition and undamaged.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: custom or personalized orders.
Please send us an email at contact@gemletbracelets.com or fill out a contact form on the website and we will review your request.
But please remember that because we use genuine/all-natural semi-precious gemstones, the patterns and cut will vary. However designs and quality stay true to the product photography you see on our site.