Shipping & Handling
Gemlet offers the following shipping options based on your location:
| Country | Standard Shipping | Free Shipping | Transit Time |
| Canada | $10 | Free over $75 | 1-2 Weeks |
| USA | $10 | Free over C$75 | 1-2 Weeks |
| All other countries | $10-$20 | Free over C$100 | 1-2 Weeks |
We use Canada Post, Fedex or USPS to ensure and handle all packages arrive swiftly and safely.
Any applicable taxes and duties are not included in the checkout total as they are determined by the customs agency of the destination country. The agency will reach out to the recipient via mail, email or phone to pay these charges so that your shipment can arrive to you. Unfortunately, we have no control over this and are not responsible for any additional fees.
If your package is returned to us due to address issues (that you have provided us), you will be responsible for paying a shipping invoice so we can re-ship your package.
All free shipping is sent without tracking and but have the same transit times as Expedited. If you require tracking please select the Expedited shipping option.
Once the carrier scans your package, it is no longer our responsibility if the package is lost or stolen. In this extremely rare case, you must file a claim with the carrier.
Lost Packages
United States:
Gemlet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Canada:
Gemlet is not liable for any products damaged or lost during shipping. If a package is lost or damaged please contact us immediately for further assistance.
HOW MUCH DOES IT COST TO REWELD?
Our rewelding fee is $5, however, the fee can be waived in the case that the jewelry needs to be removed for medical reasons or if we can see that the jump ring was welded incorrectly.
WHAT IF MY CHAIN BREAKS, BUT I HAVE IT WITH ME?
For Gold Filled and Sterling Silver chains, if the actual chain breaks and you are able to bring it in store with the original receipt, and it is within our warranty period, we can give you a new chain complimentary, but a $5 rewelding fee will apply.
If it is outside of our warranty period, you will be charged for a new chain that will be discounted by 40%. For Solid Gold chains you have the option of either adding jump rings to connect the broken chain free of charge, or you may purchase a new chain with a 20% discount. In all cases, you will be given the exact same chain as originally purchased.
WHAT IF MY CHAIN BREAKS AND IT'S LOST?
If the chain breaks and you are unable to bring into the store, unfortunately you will need to purchase a new chain.