Our pricing is by the inch, so it depends on the style, size, and material. Gold-filled and sterling silver bracelets typically range from $40–$80, and solid gold starts around $200. You can check our full pricing menu right here.

Yes! Our jewelry is safe for water, sweat, and soap. Just keep in mind that gold-filled and silver pieces are not reccomended to be exposed to chlorine, saltwater, or harsh products like perfume and lotion.

We offer gold-filled, sterling silver, and solid gold options for permanent jewelry. See the full menu here.

If your bracelet breaks at the chain within the first 3 months, you're eligible for a complimentary replacement or free chain repair. After that timeframe, we offer rewelding for just $5, or you can replace your chain at 40% off for gold-filled or sterling silver, and 20% off for solid gold. Just make sure to bring your original chain and receipt when coming in for a repair or warranty replacement.

Unfortunately, without the chain present we are unable to fix or replace the chain as all permanent jewelry is final sale.

Parents of children aged under 5 must be given a waiver, made specifically for children and a clasp must be attached. We do not accept requests for permanent jewelry for children under 3.

Absolutely! We welcome both walk-ins and appointments at all of our locations.

We offer permanent bracelets, anklets and necklaces as permanent jewelry.

We don’t accept returns. Thank you for understanding!

Yes! All of our jewelry comes with a three-month warranty covering any manufacturer defects. If your piece has any issues during this time, just bring it along with your receipt to any of our locations. We’ll be happy to take a look and do our best to make it right!

Yes! You can exchange non–final sale items within 30 days, as long as they’re in new, unworn condition and you have the original receipt. Exchanges must be for items of equal or greater value.

Yes! All of our pieces are nickel-free. Our base materials are jeweler’s brass for gold-filled, and sterling silver for gold vermeil.

Absolutely! We offer extenders for $5, available both online and in-store. Just a heads up, customized jewelry is final sale.

We typically carry sizes 5–10, depending on style and stock.

Most of our necklaces range from 16" to 18", depending on availability.

Unfortunately due to sanitary reasons, all earrings are final sale.

Charm bar chains are gold filled, charms are gold vermeil, and pearls are freshwater pearls.

Yes, you can! If you are looking to purchase a charm online, please, email us at cs@gemlet.com, so we can create a special listing for you.

Our charm bar is made through walk-ins only!

You can find us in Ontario and Alberta at Sherway Gardens, Eaton Centre, Upper Canada Mall, Distillery District, Union Station and Chinook Mall. For more information, click here.

Some of our items are available in-store only. Others are exclusive for our website.

We're so sorry about that! We do restock items online from time to time, but we’d love to help you out sooner if we can. Feel free to reach out to our customer service team at cs@gemlet.com. We’ll do our best to assist you!

All orders typically take 3 to 5 business days to process in addition to shipping estimates, so we can carefully prepare your order. If you need it sooner, just email us at cs@gemlet.com and we’ll do our best to assist!

At the moment, we’re unable to accept returns or exchanges for online orders at our physical locations. Thank you for understanding!

Don’t worry! It’s not uncommon for carriers to mark a package as delivered a little early. In most cases, it shows up within the next business day.

Still not seeing it? We recommend checking with your building concierge, security desk or mailbox.

If your order doesn’t turn up, you’ll need to file a claim with the carrier directly. If you need help with that, feel free to reach out to us at cs@gemlet.com. We’re here for you!

We’re sorry it wasn’t the perfect fit! If your pieces are still in their original condition, you're welcome to exchange them within 30 days of purchase when presenting the receipt. After 30 days, we’re no longer able to accept exchanges. Thank you for your understanding!

At this time, we do not offer refunds for purchases made in-store or online. Thank you for understanding!

If you purchased your item online and need to make an exchange, just email us at cs@gemlet.com with your order number in the subject line. Our team will walk you through the next steps with care. Please, be mindful that we do not take returns.

Some items are final sale due to hygiene or customization. This includes earrings and any personalized or modified jewelry, such as permanent jewelry, charm bar creations, or pieces that have been altered (like added extenders, shortened chains, or added charms).

All of our jewelry comes with a three-month warranty covering any manufacturer defects. If something doesn’t seem quite right during that time, we’ve got you! Please note that the warranty does not cover damage due to normal wear and tear.